Terms of Service

Agreement

These Terms govern access to and use of Agent Mai’s websites, cloud application, APIs, and documentation (collectively, the “Service”). By using the Service, you agree to these Terms on behalf of yourself or the entity you represent. If you are accepting on behalf of an organization, you confirm you have authority to bind that organization.

Commercial model

The Service

Agent Mai provides software tools to assist with technical documentation and compliance workflows related to the EU Artificial Intelligence Act. The Service does not constitute legal advice. You remain solely responsible for your AI systems, regulatory filings, and interactions with regulators. Feature availability may differ by plan or deployment mode (cloud vs. customer-controlled).

Accounts & access

You must provide accurate registration information and safeguard credentials. You are responsible for activity under your account, including actions by your users. We may suspend or restrict access for security, abuse, non-payment, or breach of these Terms as described in your order documentation or reasonable notice where required by law.

Acceptable use

You agree not to:

• Violate applicable laws or third-party rights.
• Probe, scan, or exploit the Service without authorization.
• Use the Service to build unlawful surveillance or prohibited AI practices.
• Reverse engineer except where permitted by mandatory law.
• Overload, disrupt, or attempt to bypass rate limits or security controls.

Customer content

You retain rights to content you submit. You grant us a limited license to host, process, back up, and display such content solely to provide and improve the Service as permitted by your plan. You represent that you have the rights and consents needed to submit the content and that it does not violate law or third-party rights.

Warranties & disclaimer

The Service is provided “as is” and “as available” to the maximum extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement except where non-waivable. Automated outputs may be incomplete or incorrect; human review is required for high-stakes decisions.

Limitation of liability

To the fullest extent permitted by law, our aggregate liability arising out of these Terms will not exceed the amounts paid by you for the Service in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, except where such limitation is prohibited.

Governing law & venue

These Terms are governed by the laws of France, excluding conflict-of-law rules, unless mandatory consumer or business protections apply in your jurisdiction. Courts located in Paris shall have exclusive jurisdiction for business disputes, subject to non-waivable rights.

Changes