Terms of Service

1. Provider and scope

These Terms govern access to Agent Mai's websites, cloud application, APIs, and documentation (together, the "Service"). The provider is ALB Digital Dienstleistungen, Mainzer Str. 235, 53179 Bonn, Germany ("Agent Mai", "we", or "us").

By creating an account, using the Service, or accepting an order, you agree to these Terms for yourself or the organisation you represent. You confirm that you have authority to bind that organisation where you act for one. An order form, Data Processing Agreement, or other signed agreement takes precedence over these Terms where it expressly says so.

2. Contract formation and Service scope

A free account is made available when registration is accepted. A paid plan begins when the applicable checkout or order process confirms the purchase. Plan scope, prices, trial terms, usage limits, and renewal or cancellation settings are shown in the applicable checkout, customer portal, or order documentation. Taxes or statutory charges are shown where applicable.

Agent Mai provides software that supports EU AI Act documentation, traceability, and workflow review. It does not provide legal advice, a conformity assessment, regulatory authorisation, or a guarantee of compliance. You remain responsible for your AI systems, decisions, filings, and use of outputs.

3. Accounts, access, and administrators

You must provide accurate account information, protect credentials, and promptly notify us of suspected unauthorised access. Workspace owners and administrators are responsible for assigning roles, inviting users, and managing permissions for their organisation. You are responsible for activity carried out through accounts under your control.

4. Acceptable use

You must not use the Service to:

• violate applicable law, export controls, or third-party rights;
• probe, scan, interfere with, or circumvent security controls without our written permission;
• introduce malware, overload the Service, or bypass access, rate, or billing controls;
• submit content that you lack the rights or lawful basis to provide; or
• represent an Agent Mai output as legal advice, an official regulator determination, or a guaranteed compliance result.

We may take proportionate protective action, including limiting or suspending access, where necessary to protect the Service, users, or third parties. Where practicable, we will provide notice and an opportunity to remedy the issue.

5. Customer content and data protection

You retain your rights in content submitted to the Service. You grant Agent Mai the limited, non-exclusive right to host, process, back up, and display that content only as necessary to provide and secure the Service and to meet our legal obligations. You are responsible for ensuring that your content and instructions are lawful.

Where we process personal data in customer content on your behalf, the parties' data-processing obligations are governed by the applicable Data Processing Agreement. Cloud audits may send the submitted technical description to the configured AI provider; Private Vault audits use the customer-configured endpoint. You must select the mode and content appropriate to your security and data-protection requirements.

6. Availability and changes

We maintain the Service with reasonable care and may change, improve, or discontinue features for security, legal, technical, or operational reasons. We will take reasonable account of material impacts on paid customers and of commitments in an applicable order form or service-level agreement. Maintenance, third-party dependencies, and internet conditions can affect availability.

7. Intellectual property

Agent Mai and its licensors retain all rights in the Service, including its software, interface, documentation, methods, and branding. Subject to these Terms and the applicable plan, we grant you a limited, non-transferable, non-sublicensable right to use the Service for your internal business purposes during the contract term. Mandatory rights to decompile or observe software remain unaffected.

8. Liability

9. Term and termination

The contract continues for the term selected in checkout or the applicable order documentation. Either party may terminate for cause where the legal requirements are met. Plan cancellations and renewals are managed through the applicable customer portal or order process. After termination, access ends subject to any agreed transition period; data handling then follows the applicable Data Processing Agreement, retention duties, and Privacy Policy.

10. Changes to these Terms

We may update these Terms for legal, security, technical, or product reasons. We will give reasonable advance notice of material changes where required and will not apply changes retroactively to an existing paid term unless legally permitted or you agree. The date at the top identifies the current version.

11. Governing law and venue

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a merchant, a legal person under public law, or a special fund under public law, the exclusive place of jurisdiction is Bonn, Germany. Mandatory consumer protections and mandatory jurisdiction rules remain unaffected.

12. Contact

Questions about these Terms, orders, or notices can be sent to admin@vonbraide.com.